Branding

There are as many definitions of “brand” as there are brands. Here’s mine. A brand is the accumulation of the qualities, characteristics and quirks that consumers most immediately associate with you. You can define your brand all you want, but ultimately, it’s each individual consumer who decides what it all means.

That’s why it’s essential to work from the inside-out when developing or refining your brand … to identify and leverage the actual, authentic consumer insights that inform your business sector, and ensure that you have a brand that can address them.

 

That’s the approach I take when considering any aspect of brand definition – from naming products to developing logos to creating taglines. This has included:

  •  Creating of an entirely new way of looking at banking, created for the dear, departed Norwest Bank.
  •  Launching of the first-ever co-branded Visa cards for Bloomingdale’s and other Federated Department store
  •  Ensuring the unparalleled trust evoked by USAA flowed through every customer touch point.
  • Creating of a comprehensive sub-brand for all of Capital One’s small business products and offerings

For an assessment of your current brand, please contact me.

Case Studies

Bringing Together 2 Iconic Brands

Bringing Together 2 Iconic Brands

When Capital One acquired ING Direct (INGD), the opportunity was great … and so was the obligation. ING Direct was not a typical business, nor was it a typical brand. The brand’s success was the result of intentionally differentiating itself as much as possible from the way other financial institutions presented themselves. And, as relatively…+

Case Study: 35% Response Rate

Case Study: 35% Response Rate

How do you get a 35% response rate on direct mail? (How about 40%?) I was showing some of my past work to a prospective client the other day, and I happened to pull out a dimensional mailing we did years ago for Nordstrom … the one that got nearly 40% response when it was…+

From the Blog

Everything is a user interface. (Yes, even print.)

Everything is a user interface. (Yes, even print.)

Here’s a challenge that all marketers face … and it can be a particularly daunting one, particularly for those who are still developing their marketing chops. What, exactly should you be looking at when you’re assessing creative? There are about as many answers to that as there are people who look at creative. But there’s…+

Coke taught the world to sing. Heineken’s showing us how to listen.

Coke taught the world to sing. Heineken’s showing us how to listen.

A short time ago, we spent a few minutes having some fun at the expense of the so-called “real people” who inhibit the strange, strange world of the Chevy ads. And pretty much the entire world has had its say about the egregious Pepsi/Kendall Jenner spot. No need to pile on. (Okay, a little piling…+

Why having a personal brand is so important.

Why having a personal brand is so important.

Not too long ago, I was looking for something up in the attic, and I came across some old promos — marketing materials I created a few years ago when I was first looking to promote myself as a consultant. And here’s a key frame from that … Times have changed a lot since then…+